What’s REASON About?

REASON at its core is a logic process for guiding a Root Cause Analysis investigation. For organizations wishing to standardize their RCA program, there exists no better solution than REASON .

REASON is the ultimate repeatable process for conducting a Root Cause Analysis.  If you are using a different RCA system, you are probably experiencing a huge disparity in the quality of the investigations and reports being generated from it. Some of your investigations are thorough and professional…others not so much so. You should recognize that this outcome is a product of the design of your existing RCA system. Your existing process is most likely allowing users to go unchecked in their thinking as they gather facts to investigate. As a result, these investigations often end up being simply organized exercises in self-fulfilled prophesy. Nothing about the RCA process used forced the users to question, rethink, or validate their thoughts and assumptions. The results of these processes end up being just what the users assumed to be true before the investigation even began. And how can an investigation end any other way if there is nothing in the investigation process itself forcing the users to think outside of the box of their own experience?

Many companies have a core group of folks who conduct very professional investigations for the organization. But it’s important to realize that these individuals could probably use any RCA system (or simply use a word processor and a spreadsheet) to produce professional  results. This is because these users internally have the skills to conduct a good investigation. These investigators don’t rely on a tool to drive them to consistent professional results. But perhaps  all of your users, globally or locally, should be raised to the same level of skill and professionalism? If you agree, REASON is your solution. REASON will drive the benchmark of quality within your investigations to a much higher, repeatable, thorough, and consistent level.

What’s new in REASON9?

REASON9 is latest version of software from Skyline that facilitates the REASON RCA process. The REASON process has been used in government and industry around the world for over 30 years to lead the RCA’s of some of the world’s most critical problem events.This new version of the software is even easier and faster to learn than previous systems, and the REASON logic guides the user to achieve more thorough and accurate results than any other system available.

Skyline began developing and testing a new way to guide users through an RCA over ten years ago. The idea was to use something that users already know and, therefore, can understand easily.  The idea was to use a simple time line to help users mentally track the timing of facts as they gathered them during an investigation. A time line coupled with the logic process of REASON  has become the core of a powerful new interface that makes the RCA process even easier than before.

Everyone can organize causes onto a time line. It’s easy to ascertain whether a particular cause existed before or after another. A simple time line serves as the graphic-core to the new interface of REASON. As REASON9 guides the user through the logical inquiry process, the software points directly to the timeline helping the user know when in time the questions are relevant. This pairing of the REASON logic process and timeline has created a power tool for RCA investigators like has never been seen before.

REASON is Easy to Roll Out!

REASON is a powerful and unique offering to organizations seeking to deploy RCA programs. Whether you are wanting to deploy REASON to one person or thousands, with a choice and the press of a button, your implementation can be in place.

Skyline provides all the ingredients for your RCA program’s success:

  1. Online Software (Microsoft’s SilverLight application) that runs in a Web Browser
  2. Includes a created self-paced, online training that does not just teach with slides and videos, but allows the student to learn while within the tool itself. This enables the user to explore and learn about building RCA’s by practicing on real case studies within the very tool they are trying to learn!
  3. Onsite training and consulting support available globally

What REASON provides, that simply no other system does, is an easy to understand process, tool, and training that will allow your organization, large or small, to deploy professional RCA tools and training, regardless of scaleability issues, on the day you decide to make it happen.