SECURITY INFO

DSI has provided data hosting to the root cause analysis industry for over a decade with a perfect record for data security and zero data loss. Our record is no accident. Read on, and see why.

REASON 9 is Microsoft Silverlight 5 application, which is designed to be an inherently safe internet web technology for applications. As with all Silverlight apps, it is hosted on a Microsoft IIS web server. So from a deployment perspective, REASON 9 is installed on the web server, and the workstations that will be accessing REASON 9 will need to have Silverlight 5 already installed or have permission to run the Microsoft installation for Silverlight 5 themselves.

From the user’s perspective, they simply load a web browser and go to the REASON 9 web site to use the app. This means they can run REASON on both Windows and Macintosh. REASON 9 is primarily provided as a software service. REASON 9 is hosted through a major datacenter provider with Microsoft Partner status and Gold Level Hosting certification. All data is SSL encrypted and in combination with their Gold Level Hosting, assured security makes this option safe and easy.

Data Security

  • REASON 9 is hosted through a major datacenter provider (DiscountAsp.Net) who has Microsoft Partner status and Gold Level Hosting certification. They are also winners of DevProConnection’s Community Choice Gold award, The Code Project’s Member’s Choice award, and others.
  •  All data is SSL encrypted.
  •  HIPAA Compliant

Physical Security

  • 7/16 inch thick steel sheeting around the front door and within the front reception area
  • 2 level, man-trap, security access – before actually being able to enter the raised floor area
  • 256+ – fixed positioned, security cameras
  • All camera footage is recorded and held for a minimum of 30 days
  • Level 5 bullet-resistant walls / glass (Kevlar Lined walls) in the front entry, lobby, guard station, and shipping and receiving areas
  • 24 x 7 x 365 on-site security guards
  • Security service is bonded
  • No signage on building facility
  • Concrete Tilt-Up Construction
  • 24 inch raised floor
  • Steel Seismic Bracing added to meet the 1997 Seismic / Earthquake codes (Title 24 Seismic) for Los Angeles area
  • All racks / cabinets are seismically braced and bolted directly to the concrete flooring
  • Dimax – Building Management / Alarm Monitoring System
  • Power and data cables are run perpendicular from each other to minimize any electrical field interaction
  • Janitorial service is bonded, insured and licensed
Network/bandwidth

  • Redundant OC48s
  • X – 4 inch conduits for telco fiber leading to the street
  • Multiple redundant network paths
  • All network operators certified internet systems engineers
  • Air conditioning
  • Data Center temperature maintained at 72 degrees +/- 2 degrees
  • Thermostats / Humidistats are located around the building on the walls, posts and ceilings
  • 16 – 135 Ton air conditioners N+6 – all 16 are running continuously w/redundant capacity
  • o 6 – 135 Ton air conditioners support redundant capacity
  • o 2 – 30 ton air-conditioners independently support NOC and NODE
  • Air handlers are located on the roof (roof access is restricted and monitored)
  •  Supply air temperature entering the IDC averages 55 – 62% varying with load conditions
  •  Ring duct in ceiling allows us to add diffusers (vents) where needed to provide additional air flow
  • Two 125 Ton A/C Units, and one 70 Ton unit is dedicated to UPS Room
Power
  •  Pager notification service with California Independent System Operator (ISO) to monitor California utility power Stage Alerts and rolling black outs
  •  6 main electrical distribution buses
  •  24 MGE UPS’s
  •  10 Caterpillar 2000KW (2.0MW) generators
  •  Each generator has 3,000 gals of diesel fuel – enough to power it for 22 hours at full load
  •  4 – 12,000 gal. Diesel Fuel storage convault tanks (in addition to the primary fuel tanks) provide enough fuel to run generators continuously for 72 hours at full load
  •  UPS batteries support data center load until automatic transfer to generator is completed
  • 50 power management modules (PMM’s) with 168 – 20 amp power circuits from each 165KVA power distribution unit (PDU); customized circuits provided as needed
  •  Power is served to the PDUs via 2 separate independent UPS power sources
  •  Each PDU has it’s own Automatic Static Transfer Switch which can switch the power to the alternate source within 4 milliseconds
  •  Contracts with local fuel companies to provide additional on-site fuel, once generators are started
Fire suppression
  • VESDA – Very Early Smoke Detection and Alarm system; small white ‘air sampling tubes’ draw air into chambers, where lasers analyze the air for smoke content
  • Clean-Gas hand-held fire extinguishers are through-out the building
  • Fire station located approximate 600 feet from the data center
  • Heat (140 degree) and smoke detectors are located on the ceilings around the building
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