Intuitive Root Cause AnalysisIt is common to read claims that a software is friendly and intuitive: “Friendly” meaning no “blue screens of death”, and “Intuitive” usually meaning easy.
But when we say that REASON 9 is intuitive, we mean a whole lot more than a vague and general claim of its being easy and stable. We mean it’s truly intuitive. In other words, it is designed to lead users through the RCA process in a way that is natural to them. Let me give an example: a small child is presented for the first time with a jig saw puzzle. Without prompting or instructions, the child will soon begin fitting the puzzle pieces together. Soon the child will be able to visualize the overall picture that the puzzle makes, and he has to look at the picture on the box less frequently to continue building the puzzle.
No instructions, training, or practice were necessary. The process was self-evident. This characteristic is what we mean when we say that REASON is intuitive.
Another aspect of what we mean when we say ‘intuitive’ is illustrated by your daily drive to work or shopping. Think of all of the complex actions and decisions that are just automatic and done virtually without thought. We remember leaving the home and our arrival, but that is about it. The mind has been attending to business while we were planning the day’s activities, listening to the radio or singing loudly with the windows rolled up.
Of course root cause analysis is a lot more complex than fitting a jigsaw puzzle together or being on autopilot while driving to work, yet there are some significant principles that are exactly the same.
DSI began researching how people naturally could be moved through a root cause analysis process years ago. We researched how individuals naturally tend to handle and view data, especially data that are related to loss events. DSI also researched how people internalize complex processes.
We found that individuals tend to automatically view events in one of two ways. We discovered that in a crisis we jump to what we assume was the major cause. This is an example of using past memory to provide an immediate survival option in a crisis situation. But we also discovered when people pull back and begin an orderly, controlled investigation into an event, they naturally start putting the facts on a timeline of some sort so as to order the facts in a manner that has consistency and order…which is intuitive.
So, DSI took the robust logic process of its REASON methodology and coupled it with a new timeline interface. This new version of REASON (REASON9) helped to naturally order the data through a causal investigative process in a way that was easier, more intuitive, and faster than other methods, with less training.
In fact each element of the inquiry process designed into the new REASON 9 root cause analysis process is a consequence of examining and analyzing our mind’s intuitive skills. The reason we say that REASON 9 Root Cause Analysis is quick, easy and intuitive . . . is because it is.
For a unique analysis experience, the next time you have five or ten minutes of free time, we invite you to try REASON 9 on one of your problems. We think that you will be surprised at its ease of use, and pleased (perhaps amazed) to find that the REASON 9 process is truly intuitive.
To see an overview video of the REASON system Click HERE.